Effective Date: 1st January 2025
Company: Stndby Limited (Company No. 16119884)
Registered Address: 128 City Road, London, EC1V 2NX, UK
Stndby Limited (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your personal information, and the rights you have in relation to it. It applies to all visitors, users, and others accessing our website and services. This policy should be read in conjunction with our Terms of Use and Cookie Notice. Our website uses a CMP certified by Google with TCF v2.2 compliance.
Information You Provide: To provide our services, we collect:
Services Data: name, delivery and billing addresses, email address, telephone number, partial credit/debit card information, bank account details, account username and password.
Contact Data: name, email, phone, delivery address for communications.
Transaction Data: invoices, order details, payment details, products purchased.
Profile Data (Optional): interests, preferences, age, gender, survey responses, and feedback.
Marketing & Communications Data: marketing and service communications preferences.
Job Applicants: CV, education, employment history, date of birth, gender, health information (where relevant), criminal conviction data (where relevant).
The Information Collected Automatically: Device/browser type, IP address, operating system, location, browsing activity, interactions with our site, advertising IDs, and cookies (Cookie Notice).
Information from Third Parties & Social Media: We may combine your data with information from analytics providers, data brokers, social media platforms (e.g., Facebook single sign-on), advertising networks, public sources, and regulatory databases.
Children: Our services are not directed at children under 13. Users must be at least 18 to purchase products or services.
stndby.tv may use your personal data for the following purposes:
Service Access & Registration: We register accounts, process subscriptions, events, or product purchases.
Sales & Fulfilment: To process orders, manage payments, fees, and recover debts.
Customer Relationship Management: Identify users, respond to inquiries, administer accounts, send service communications, and collect feedback.
Contributor Management: To manage contributions, track payments, and issue vouchers or awards.
Contests, Events, Product Trials, Surveys: To administer promotions, distribute prizes or rewards, and manage participation.
Systems Administration & Security: We maintain system integrity, prevent fraud, detect security breaches, verify identity, and manage IT services.
Business Administration & Legal Compliance: To comply with legal obligations, enforce rights, protect third parties, and manage mergers or acquisitions.
Recruitment: To assess applications, communicate with candidates, maintain recruitment records, and comply with equal opportunity obligations.
Marketing & Personalised Advertising: We will personalise content, target advertising, measure campaign effectiveness, and analyse engagement. This includes online personalised advertising, “custom audience” campaigns, and “lookalike” audience campaigns via third-party platforms (Google Ads Policies).
We rely on the following lawful bases under UK GDPR:
Contractual Necessity: Where processing is necessary to perform our contractual obligations with you.
Legitimate Interests: Where processing is necessary for service improvement, marketing, system security, fraud prevention, business administration, or recruitment, provided such interests are balanced against your rights.
Consent: Where you have provided consent for non-essential cookies or direct marketing communications.
Legal Obligation: Where processing is required to comply with laws or regulatory requirements.
We may share personal data with:
Group companies for operational purposes.
Third-party service providers (IT, hosting, analytics, payments, courier, marketing).
Recruitment agencies, auditors, professional advisers, regulators, law enforcement, or courts as required by law.
Advertising partners for online personalised ads and campaign effectiveness.
Potential buyers in connection with mergers or acquisitions.
Contracts and security measures are in place to protect your personal data when shared.
Financial and transaction records: seven years for tax purposes.
Short-term promotional or marketing data: retained only as long as necessary.
Marketing opt-out lists: retained indefinitely.
Retention periods are determined by the nature of the data, processing purpose, legal obligations, and risk associated with data misuse.
Your data may be transferred outside the UK/EEA to group companies or third-party providers. Safeguards include adequacy decisions or Data protection information approved by the European Commission.
You have the right to:
Access, correct, erase, restrict, or object to processing of your personal data.
Data portability for automated data you provided.
Withdraw consent where consent is the legal basis.
Lodge a complaint with the UK Information Commissioner’s Office.
To exercise your rights, contact info@stndby.tv with the subject line “Privacy.”
We implement administrative, technical, and physical safeguards to protect personal data from unauthorised access, alteration, disclosure, or destruction.
We may update this Privacy Policy periodically. Significant changes may be notified via email. Please review this policy regularly.
For queries, contact info@stndby.tv with the subject line “Privacy.”