Complaints
How to make a complaint
At Stndby Ltd. We are fully committed to maintaining high editorial standards and consistently providing our audience with accurate, fair, and responsible journalism. Therefore, if you believe we have failed to uphold these standards in any of our published content. We welcome your complaint and are committed to addressing it both promptly and fairly, as part of our ongoing responsibility to our readers.
We strictly adhere to the Standards Code adopted by Impress. Our independent press regulator. As a result, we can only deal with complaints that relate to an alleged breach of the standards set out in this Code. Before submitting a complaint.
You may wish to review our Terms of Use and the Impress Standards Code. In order to better understand the scope of valid concerns.
Moreover, familiarising yourself with the Code will help clarify whether your issue falls within our remit.
Who Can Make a Complaint?
We are able to accept complaints from the following:
Individuals who are personally and directly affected by an alleged breach of the Code.
Representative groups that are affected by an alleged breach, where there is a clear public interest in the complaint being addressed.
Concerned third parties who wish to ensure the accuracy of published information in the public domain.
Please note that we can only investigate complaints about material that has been published by us and remains under our editorial control.
Additionally, anonymous or malicious complaints may not be pursued unless they demonstrate significant relevance or public interest.
How to Make a Complaint
If you believe your complaint meets the above criteria, you should contact Stndby Ltd directly using the details below. This ensures we have an opportunity to resolve the matter with you in the first instance and to do so in a constructive manner.
Email: info@stndby.tv
Telephone: 07584 287239
Address: Stndby Ltd, 128 City Road, London, EC1 2NX
What to Expect
We take all complaints seriously and aim to deal with them efficiently and transparently. Upon receiving your complaint:
We will acknowledge receipt of your complaint within 7 calendar days via email or in writing.
We will investigate and aim to provide you with a final response within 21 calendar days of receiving your complaint, unless exceptional circumstances arise.
If we find that your complaint is justified and uphold it, we will explain the issue clearly and describe any remedial actions we have taken. These may include corrections, clarifications, or apologies, depending on the nature of the issue and the context in which it occurred.
What if You’re Not Satisfied?
However, if you are not satisfied with our final response, or if you do not receive a response within 21 calendar days, you may then escalate your complaint to Impress, our independent press regulator. This offers an impartial and additional route to seek resolution.
Here’s how to contact Impress:
Website: impress.org.com
Email: complaints@impressorg.com
Telephone: 020 3325 4288
Impress will assess your complaint independently and determine whether further action is required, ensuring transparency throughout the process.
Ultimately, we value all feedback and use it to improve our editorial processes.
As such, your voice plays a key role in helping us uphold the integrity and trust of our platform, and we thank you for your engagement.
